Onelife Fitness - Vickery - Cumming, Georgia

David Brown

Very nice people . lots of equipment but so crowded every time I come, I can’t get in a full workout. Sauna is too small for a gym this size. Broken lockers and broken showers. I regret joining here now.

While I really appreciate your response, I’ve come twice more and nothings changed.
I can’t get in a workout because of still broken equipment and the shower area is still the same.

8/24/24…Went to the front desk today to enquire when the shower area was going to be repaired as only 3 of 7 showers were working that day and the front desk said they knew nothing about the shower problems.
Other peoples reviews ( including my own) made me question his answer.
When I questioned him further I felt like I was getting the runaround.
Never know if I can count on getting a shower after a workout or not and other members said this had been going on for months.
When I told the manager I was going to record the problem in reviews if he couldn’t tell me when the repairs would be made,, he told me to go ahead..
Not happy with the attitude or the facility at this time.

9/14/24.. been nearly 2 months since I joined and not a single repair has been made . there are lots of top lockers that don’t have bottoms in them and what that means is that if you put your things in the bottom locker, all someone has to do is open the top door and they can reach down and get your wallet or keys or anything else

9/28/24. I’ve given up. The locker room has broken doors and literally doors torn off and barely half the lockers are even useable..
Cockroach running across the sauna floor last week…

Brian Cape

Black mold in the hot tub needs to be remediated before health issues start. Here is video of a 42 day progression of the growth of the black mold in the hot tub area. 11/24/2024 @Onelife fitness is getting better. They have almost cleaned all of the mold. Come on one life you’re almost there.

Zalak Thakkar

Sauna is down frequently, which is not a big problem but the app is never updated with that info. They should post updates on app when major things like sauna or showers are down. When I gave that feedback to Jordan (front desk employee) - her attitude was 'not my problem I just work here! Tell ur guys to stop pouring water on the equipment!' I will give her the benefit of doubt and hope it wasn't meant to be racist.

DALE THOMAS

This is primarily in regards to the men's locker room and cell phone use. Onelife Vickery has done really well for about the past year keeping the locker rooms clean while Alejandro (I think that is his name) was here. However, it appears he has left and the standards have dropped significantly. This afternoon the men's locker room was a disaster with paper towels and regular towels all over the floor, empty water bottles and other trash all over including the countertops, the area around the urinals nasty, etc. We know you can do better because you did it. Please get back on your game. Also, please restrict cell phone usage to the front of the facility. I don't need to hear somebody else's phone conversation for 30 minutes while I'm on a treadmill. Finally, these kids need to quit taking photos in the locker rooms. They pose in the mirrors and take photos, meanwhile guys are walking around in various stages of undress. The taking of photos in that area is unacceptable and could cause legal issues. An alternative could be to take photos in the exercise room next to the theater when there are no classes if they want to or do it at home. Very little gym etiquette is practiced or enforced at this facility. It may help to have the staff leave the front desk and observe what is going on once in awhile. Also, perhaps a status board for the staff with the status of certain maintenance and repair issues may be helpful. If you ask any of them a question about when something may be repaired or addressed they never seem to have an answer. I asked one of them a question about the renovations schedule before Christmas and was told "I don't know." Period. How about "I don't know, but I can find out for you"? Big difference.

Daniel Min

At first it started out well, I paid for the annual, then when I switched to monthly I asked one of account managers if I can cancel at anytime. She said yes. Turns out the monthly is a 12 month contract where you can’t cancel without a fee.

When I try to cancel my membership they don’t tell you clearly the next steps, they vaguely tell you in lawyer language to look at the contract that you signed. Bruh, just tell me straight the steps to cancelling without beating around the bush.

The other negative reviews are true, they are not open and honest about the money. Very shady behavior. Just know what you’re getting into.

Other than that the gym is okay. I like the Dawsonville location a lot more. They have a clean facility and equipment is up to date.

Max Vinogradov

Great personalized experience that really focuses on getting your goals achieved. I have Antonio V and he was great at answering everything I asked and then some… makes me want to come back day in and day out!

Jack Barritt

Main complaint is the locker facilities. Several of the Showers are constantly inoperable. The single handles just spin because the splines are stripped out. The maintenance people just tighten it down so it last about a day. JUST REPLACE THE STEM AND THAT WILL FIX IT!!!!!
It’s a large place but typically very busy so it’s often difficult to use the specific equipment that you want. Not enough benches
No complaints with the staff who are friendly.
Not a bad place, but FIX THE SHOWERS!!

Haley

Pros:
-Women's locker room is fairly clean
-Equipment variety (if it works) is decent
-Cleaning wipes available (if they're stocked)
-Nice size gym

Cons:
-Equipment is often broken
-Showers lack hot water
-Mens locker area is not clean

We've been going here for years and it's gone downhill fast. A LOT of cardio equipment have signs on them that they're broken. There is a sign when you walk in that new equipment is on the way but this has been like this for awhile. If I was a new prospect signing up and saw this I would not sign up. If the movie room cardio equipment works, then swap out the bad equipment on the main floor. The women's showers have cold water frequently but are at least fairly clean. I've heard from my husband the men's locker area is not clean and he goes every day. I used to see people going around cleaning but now that covid standard protocols are over I rarely see anyone clean anymore they're usually chatting up front at the desk. Does the front desk really need 5 people at all times? I filled out the survey each time so none of this is new feedback, you usually get the same canned response back. We liked this gym because its location but if they don't have equipment to even use then I'll have to look for another gym soon.