Fitness World - Burnaby, British Columbia

Hassan Pardawalla

Been coming here for a year or more and I do enjoy the sweat sessions. The people/gym goers are great and it does have the feel of a community gym. There is always place to workout and generally the equipment is okay in comparisons to the membership fees. There is a great sense/feeling of community and people working out to stay active and fit. The age distribution is from 15 to 75! I feel comfortable and relaxed working out here!
The studio, gym racks and benches are plentiful.

The overall reason for the 3 stars is;
- the bad maintenance of items and fixtures (even after raising concerns, things haven’t been repaired for 3 months),
- the trainers are good but do a terrible if not horrific job of cleaning up after their training sessions. Seen trainers move station to station without having people return weights/equipment and wipe down things. I have seen a members walking around cleaning up after gym goers, which the staff is busy chatting at the reception/office/room.
- lack of cleaning generally and enforcement of good cleanliness.
- more air circulation and odor reduction in the weight area

Tai Roe

Love this gym. Lots of good old school equipment and tons of variety. Lots of good spaces to do different types of workouts and if one area is a bit crowded generally another area is ready to swap to. Usually the mornings is when I go and the staff are usually friendly. Caitlin at the front desk always has a smile and welcomes you in, which doesn’t usually happen at most gyms I go to. Definitely a good location if you’re looking for a gym to get comfortable in.

J Green

I really like the fitness world gyms and I primarily use the Kingsway facility but the level of service and attentiveness compared to the Camby location is night and day. The front desk staff don’t even look up or say hello when you come in. The sanitize wipes are constantly empty. The. Bathrooms/change rooms are often dirty. 4/5 TVs in the cardio area aren’t even on right now. I would love to see the level of commitment from the staff higher. I do understand this isn’t a high end gym but the Camby location is next level compared to Kingsway. Some consistency would be nice. You can’t beat the monthly cost for everything you get access to though. So I will stay loyal.

PermaSolve

Love coming here! Usually go first thing in the morning to start my day off and the staff are always super friendly. The front desk girl Caitlin is always friendly and offers a warm smile which makes being there early much better, and the gym goers feel like a small community with the friendliness and camaraderie they bring to the table.
The equipment they have here is great especially compared with competitive gyms around. I always have variation with my workouts and can workout exactly how I plan to. If you’re looking for a good gym to improve your fitness and get strong, with a friendly inclusive environment, fitness world Kingsway is an excellent choice!

Michelle

I like coming to this location as it is convenient to get to and parking is decent. I also enjoy using the 3 different floors of the gym and I usually do not have to wait long to use the equipments. My personal trainer Molly is awesome! I have been working with her for a few months now and each session with her is engaging, educational and challenging in the right way. With her help I am getting closer to reaching my fitness goals. She is also patient, friendly, encouraging and adjusts our training as needed in relation to my body's condition so that I do not get injured. Thanks to her I have been more motivated in going to the gym and working on strengthening my body compared to before.

Davor Janecek

This is an excellent gym for everyone. Wonderful staff and great positive-minded people that workout here as well. Lots of great machines and workout equipment. Also extremely spacious. They have wonderful events here every month, contests, prizes, etc. Great low prices on memberships prices that you can’t beat. Shauna is the manager and she and her staff are absolutely amazing. I’d give this place a 10 out of 5 star rating if I could… but Google doesn’t allow it, lol.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Dennis Chacon

DO NOT JOIN FITNESS WORLD

I just got an e-mail saying that they will increase the already agreed contract bi-weekly fee!

Also, after I cancel a previous contract that has ended, I upgraded to a better plan, I used a different payment option for the new plan and asked them to delete the last payment information since I was no longer gonna use it. They said the system didn't let them delete the credit card info, and they would simply block the card, so nobody charges it, and the employee even showed me the screen of the computer so I could see that.

They never cancel the last plan, and about 2 months, they charged the credit card that I told them not to use without my consent.

When I spoke with an employee on the phone, he said the manager wasn't there and that they would call me back. They never call me back. I called again, spoke with the manager, and gave me excuses, saying the person who made the mistake was already fired.

I told the manager I didn't want to keep doing business with them, and she just said that I couldn't cancel the contract.

The customer service with management was unpleasant. I WISH I NEVER SIGNED UP, specially now that they are increasing the fees on an already agreed plan!

Look for another Gym

marriah Seidel

Mitali is an awesome personal trainer, she is knowledgeable and makes me feel comfortable. And she helps me workout muscles I need too, not just general muscles. Also she is teaching me about mobility not just strength. Awesome