Dillard's - Oviedo, Florida

Eric Truitt

Won a store raffle recently and went to the customer service counter to ask about the rules and stipulations, so I could understand what I could get. I've never met a more un-provoked, insulting customer service rep in my life. Just because I asked a few questions, she said "most people just accept the gift and bring their item up", insinuating that I wasn't greatful, or something to that effect. What the hell?

Ariel and Ludvick Van Leinbock

Super friendly staff! My 1yo even peeked at one of them under the bathroom stall to my embarrassment. The lady reassured me and told me she had both kids and grandkids and not to stress about it. 🙂

Mellissa Buddenhagen

Great deals, I was able to find the perfect dress with a price tag that didn't hurt. They were very helpful and excited to see me find the perfect dress. Customer service goes a long way, and today, she made me definitely feel special. Customer for Life..

Glenda McGraw

My favorite store. This shopping trip disappointed me because there was an event that consumed the attention of the employees (masquerade) we were unaware of the event and nobody informed us or invited us to attend.

Grace Liu

*Warrning shoppers*This store might sale you defective product and claim they have nothing to do with it*
On 8/29/24 I was shopping at this Dillards store. I came across a luxury brand purse(LV) l really like. I decided to buy it knowing it was sold under name WGACA (What goes around comes around), meaning the purse is authentic, previously owned, and free of major defects as explained to me by sales associates. On 9/9/24, I went out and carried the purse for the 1st time. After finishing my earends walked from the store to my car in light rain. Upon returning home, I noticed that shoulder handle leather all cracked like alighator skin. The next day, I went back to talk to people at the store to see what we could do to remedy situations. When I showed them what happened their response was that "LV purses and letather were not made to be carried in the rain when I asked why rest of the purse is nothing wrong their response was that handle caught most of rain. I asked for a manager, and when explained my situation, she answered there is no refund or exchange. I explained that I am not looking for return but rather that they send it to their supplier to repair/change cracked shoulder handle because it might have been defective to begin with.Her response was that I should not carry this kind of purse in the rain and that I failed to protect it. I responded that purse is made of a leather, not ice, to melt from light rain. She asked me to come back within 2 days to allow her to discuss it with her higher-ups. I went back yesterday, instead of her there wad male manager who looked at me as loafers trying to get something for free. I politely explained that I have purchase such purses in the past new and previously owned, never had issues and since I paid for this purse almost as much as new, at least Dillards should be able to send it back to the supplier for repairs free of charge. His response was, "This time, you weren't that lucky, no returns or exchange and walk away." This type of rudness I have never experienced

Paul Nutcher

Only department store left in the Oviedo Mall with a men's suit department with tailoring available as well as leather shoes.

Trevor Frana

The ladies in the fragrance department were absolutely incredible. The customer service I received was beyond compare. They were both very knowledgeable and kind. Ms. Karin worked with me directly on finding some amazing scents. She educated me on the difference between which were best for day, night, and situational smells.

I cannot say enough great things about my experience here. I hope the company knows how great these employees are.

Matthew Kerbelis

Cass in mens wear is a class act. Not only does he know his stuff but he is very paitent and helpful. He put me in a real great suit, glad I came here for help.